Meet Client Experience
At MediConnect, we believe that our support doesn’t stop once you’ve enrolled in a plan. Our Client Experience Team is here to help you with any questions or issues that arise, at no extra cost.
We’re committed to making sure you get the most out of your benefits.
A Success Story: How We Helped Renee
Let us share a recent example of how we’ve gone above and beyond for a client.
Meet Renee.
Renee enrolled in a plan with Company X last year. In 2024, she had some dental work done with an out-of-network provider, but Company X’s benefits were supposed to cover it. However, when Renee reached out to Company X’s customer service for reimbursement, they declined her claim. With over $2,000 on the line, she was understandably frustrated.
How We Stepped In
That’s when Renee contacted Client Experience at MediConnect.
Our team member Shawn took the time to understand the situation. He requested all of Renee’s bills and got to work on resolving the issue. Shawn submitted the necessary documents to our contact at Company X and escalated the situation for further review.
The Result: A Happy Client
Thanks to Shawn’s persistence and expertise, Renee was able to secure a reimbursement check for over $2,000 from Company X!
